Managing your HERizon Connect membership and billing

Individual membership to HERizon Connect is $150 per year. It renews automatically each year unless you tell us to turn auto-renew off.

Right now, membership changes are handled by our team rather than through a self-service dashboard. That means one email gets you what you need. Self-service subscription management is coming to app.herizonconnect.com, and we will update this post when it is live.

For anything on this page, email info@herizonconnect.com from the address on your account.

What your membership includes

Your $150 covers a full year of access. That includes the mobile app on iPhone and Android, your member profile and the ability to post Highlights, connections and messaging with other members, the events feed and RSVPs, ConnectHER Calls, priority consideration for Beyond the Highlight feature stories, and a welcome kit mailed to you after you join.

How to update your email

Navigate to https://app.herizonconnect.com/login and log in with your account email. Once you are logged in, tap the edit icon next to email, add your new email, then follow the verification prompts.

How to turn off auto-renew or cancel

Email info@herizonconnect.com with the subject line Turn off auto-renew, sent from the email address on your account.

We will confirm by reply once it is done. You keep full access through the end of the year you have already paid for, and you will not be charged again after that.

Send it at least a few days before your renewal date so we can process it in time. If you are close to your renewal date and want to be sure, say so in the email and we will prioritize it.

If you change your mind later, email us and we can turn auto-renew back on.

Navigate to https://app.herizonconnect.com/login and log in with your account email. Once you are logged in, tap 'Cancel Subscription' if you would like to cancel.

When you will be charged

Your renewal date is one year from the day your membership started. If you are not sure when that is, email info@herizonconnect.com and we will look it up for you.

We send a reminder email before your renewal so you are never surprised by a charge.

How to update your payment method

Email info@herizonconnect.com with the subject line Update payment method. Do not send card details in the email. We will reply with a secure link so you can update your payment information directly and safely.

Getting a receipt or an invoice

Receipts are emailed automatically to the address on your account each time you are charged. If you need a copy, a duplicate, or an invoice formatted for an expense report, email info@herizonconnect.com and tell us what your finance team needs.

Refunds

[PLACEHOLDER: Refund policy goes here.

Our Terms of Use currently do not include any refund, cancellation, or subscription billing terms. Before this post goes live, decide the policy and add it to both the Terms of Use and this section so the two match. Apple, Stripe, and card issuers all compare what a support page says against what the terms say.

A workable starting point to review with counsel: no refunds on annual memberships once the term has begun, with exceptions considered case by case for duplicate charges, billing errors, or a charge made after a cancellation request was submitted.]

Until then, if you have a billing question or believe you were charged in error, email info@herizonconnect.com and we will sort it out with you directly.

Gift memberships and access codes

If someone gifted you a membership or you received an access code, enter the code at the payment step when you sign up at app.herizonconnect.com instead of entering card details. You will still complete verification the same way everyone does.

Codes are single use and have an expiration date, which is listed in the email you received with the code. If your code is not working or has expired, email info@herizonconnect.com and we will help.

Want to gift a membership to someone else? You can purchase one at app.herizonconnect.com and she will receive a code to redeem.

Ally organizations

HERizon Ally accounts work differently and are set up directly with our team. If you are an Ally with a question about your account, your organization profile, or your access, email collab@herizonconnect.com.

Deleting your account

Turning off auto-renew and deleting your account are two different things. Turning off auto-renew stops future charges but leaves your profile and content in place through the end of your term. Deleting your account removes your profile and your data from the platform.

If you want to delete your account, you can do this from the settings screen inside the app.

Still have a question

Email info@herizonconnect.com or use the support form at herizonconnect.com/support. We respond within 2 business days.